I wish I had read some reviews before I brought from these. I took lots of items into Cex for my 11yr old son as he want to save for gaming pc which we were going to buy privately. We had £214 for goods. Staff asked son what he was going to spend money on he said gaming pc. How do i wish we never had that conversation! So long story short we went by the staffs advice and ordered one. Son so happy when it arrived untill we opened box! Which was a bog standard office pc! I was not happy. Took straight back to Cex all I wanted was a refund but as we paid in voucher as was talked into buying from them we couldn't have one even though I was told this was a gaming pc so I had no chose but to add another £220 towards another where I was told was a gaming pc this time but was coming from another shop and being delivered! When arrived son was happy excited even though it wasn't in best of condition even though grade B! 8wks down line the line pc won't update won't reset and has black screen when try any! Been in contact with Microsoft done everything they told us but still don't work. So I'm not happy to say the least and son well he is heart broken and has not gaming pc that works in this period of current lockdown. Sent email to CEX yesterday stating I want a full refund and pick up of this unsable pc. Will keep you updated on answer. Very very disappointed customer.