Game console arrived broken. I bought a playstation 2 from CEX online. When it arrived it was rattling and the CD tray was completely stuck closed. The power turned on, aswell as the indicator light for the eject button and the sound of the fan. But the CD tray would not open, so I opened up the system and heard alot of rattling. A few random pieces fell out when I turned it upside down thinking it was a loose screw. But bits of plastic and a brittle piece of putty fell out. I instantly e-mailed CEX for an answer, refund or replacement. (i'd prefer a replacement as I've just bought 10 ps2 games to play) I heard a cookie cutter response and have been told to wait and wait and wait. All I did was purchase a console online and I received a useless lump of plastic and metal which is no good to anyone andpaid for it. I wanted to see if they'd help out but it's been a couple of weeks with only the advice to wait for a response. That's not the approach you'd take if it were the other way around, I am sure of it. I didn't want to leave a bad review as it's not normally my style but this service and lack of a resolution is not acceptable and I want to let others know.