Item bought: Samsung Galaxy S9 Plus 128GB Lilac Purple, EE B Returned and replaced due to severe screen burn in Unfortunately I had to return due to severe screen burn in. Half of the screen was permanently shaded purple and included features of a WhatsApp messenger screen at the top and bottom. I returned it and was fully refunded for the item and my postage cost. I used Royal Mail Special Delivery as the value was over £100 and was later refunded by cheque. I then ordered another similar item of the same Grade B category and am happy with the condition and quality. It was a lot of hassle but I'm satisfied to have been refunded. I suggest checking the quality of the screen thoroughly when you receive an order.