Appalling!! Bought online what was described as a grade B Xperia XA2 Ultra Dual sim. It arrived with numerous scratches, dirty, not reset & with 2 sim cards still in it..... And guess what, moments after turning it on I started receiving text messages for the previous owner. Customer support very poor, at one point they began to accuse me of lying about the sim cards... A bit odd being as I sent them pictures within a couple of minutes of opening it. Took about 4 weeks to finally get a refund even though the phone was returned immediately. Got the impression that the person in customer service who was emailing me had absolutely no interest whatsoever. An appalling experience & will not be using CEX again.