I never shop at CeX due to how overpriced everything is, but the Clinic for console repairs seemed like it could be a great service, until I actually used it of course After finding them through their website, and everything looking like what I needed, I went in store where I was told they weren't actually running the Clinic service whatsoever, even after emailing them before going! I had to email them to get them to put up a banner on their website to actually tell people they aren't operating, and so I would know when they were open again When they finally opened, weeks later, I took my device in. I explained exactly what the problem was and the repair I needed doing, filled out their forms and gave them my console They started working on my device days later than claimed due to nobody at the store sending it for a while if the tracking information is to be believed. A few hours later, they messaged to say they couldn't repair it and they're sending it back to the store. Which was infuriating. I had told them exactly what the issue is and yet only later they decided to say "we don't fix that issue", something they could have even told me weeks before and not wasted my time, but, it gets even worse... It turns out they opened the device, breaking the manufacturers seal and replaced a completely irrelevant part that was working, which, due to the nature of it, now cannot be tested because my device is still broken. Them doing this needlessly has limited my warranty for a repair with other companies due to general policy, but, it gets even worse... After receiving a message that my console was in store, I went in to collect it. Not sure why I expected more from them, but their incompetence shone through and they couldn't find my console. It wasn't there. So, after contacting support again they located the console and only due to me asking, agreed to courier it back to me instead of requiring a fourth trip to their store, 25 minutes away from me. I would assume this free courier back was an attempt to take some responsibility for their incompetence I cannot recommend them for their store prices, and unfortunately can only recommend staying away from their Clinic repair service due to the risk of wasting your time and energy trying to deal with them. Just awful