They sold a faulty product. Reported issue to them before end of warranty but I couldn't go in-store due to lockdown. They state that they extended it for 2 weeks as 'that was how long lockdown was' and that me not being able to use a different hidden form on their desktop website is why I couldn't find out about it. Their website sucks, even if their stores are okay, the product warranty is a lie. You can tell no UX design was put into the website.
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