Sold a faulty product and blamed for the damage. On September 1st I purchased a huawei p20 from the Norwich store. It hadn't been set up for long before I noticed battery issues, sound issues, and soon after that I was in a phone call (struggling to hear so I looked at the bottom of the phone) and noticed a red water indicator meaning the phone was sold with water damage. The phone had been in my pocket since getting this. I was planning on 48hr returning this for a better phone anyway as this store had a poor selection and my local store had agreed to allow me to order a different phone online before refunding the huawei so I wouldn't be without a phone. Now I've worked for this company for 5 years total and I have experienced firsthand 1) staff making honest mistakes, which does happen. 2) staff ticking boxes on receipts they couldn't fully test (not enough signal to make a call, water indicator not visible, etc) 3) staff members blaming customers for damaging their phones knowing full well these mistakes did sometimes occur Yet CeX are denying the possibility that a staff member made a mistake in this instance and essentially, I am being blamed. Funnily enough the pocket on my trackies is dry. I have seen a shocking amount of first hand accounts of others being sold faulty products and being blamed for it, as cex have a little tick box saying a product was tested completely and customers have no protection as they do not have evidence. Thanks to cex I am now stuck with a broken phone and I have to return the phone ordered from cex online even though its over double the value of this one and also the one I've wanted for a really long time. I now cannot afford it again and after spending thousands over the years here I have now lost every bit of trust I had in this company. They reel you in with 2 years warranty but play customers like this. Will not ever be shopping here again, I have more trust in Facebook marketplace sellers.