Terrible. Item was sold as A grade. Perfect for gift. It arrived. I got it out of the box and one if the buttons fell off straight away. Cex reaction has been poor. I asked to return. They said they need to investigate with store before I can return. After raising PayPal dispute I had a reply asking me to send the item back. As 8ts over £100 value cex want me to pay for return insured postage. Then claim the postage back by cheque. I'm not convinced with their customer service and so don't trust them to send timely cheque. Plus, who uses cheques now?! I'd have to drive into town, park, get mask on, visit bank to pay it in. Ridiculous. I wouldn't buy anything from them again. Order 8511112