Imogen Dent
Efficient website, reasonable prices; email updates and the payment arrived promptly. Only problem is the system is based on an assumption that users either have access to a printer, or if not, that they have a smartphone, & are able to take large heavy boxes potentially some distance to the nearest place offering a label print service - which cannot then print from a laptop screen. I'd asked for a label to be sent to me but this took well over a week to arrive. By then I'd had to take matters into my own hands and carry my box to the nearest Hermes shipper offering a label printing service. As I don't have a smartphone I had taken my laptop with me, but the screeen reader couldn't read it; one of the shop staff had to photograph my laptop on his smartphone in order to use the pic to print my label. As a non-driver I'd already had to carry a heavy box almost a mile so this additional hassle was pretty offputting.
2 months ago
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