This was my first purchase. Disappointed that colour of garment as it appears on screen, was not accurate. First garment I ordered was drab in comparison to one shown on screen, I returned it. Second garment presented a disappointment regarding colour too, but I kept it as I was esp pleased with all other aspects eg. length of sleeves, body I found the return of goods process fulfilled its purpose and funds returned to my bank acc in appropriate time. Communications re return process/refund were adequate.