If I could give 0 stars I would. Wholesale domestic have simply the worst customer service I have ever experienced when phoning and emailing companies. Since the time of writing is has been over 5 weeks of no response. First contacted 24.02.21. We purchased a shower valve from them as part of a bulk order of £2500 worth. The shower valve is faulty and we need a part replacement as we are having to have scalding hot showers. This has been the case for 5 weeks. My wife is also pregnant which is even worse. To date I have called them 18 times. And all they say is they will call me back. I have numerous times spoken with a Ewan, 2 Davids, an Ashley and a Nicola. I have also sent 12 emails. I have no idea why they are not responding. I give them my case reference number (1-92182 and order number 100047173) and they say they’ll just look into it. I DO NOT UNDERSTAND WHAT THE PROBLEM IS! At one point they said that the part was being shipped to me so my plumber came round the day they said it was going to be here and it never arrived. When I phoned them and asked what the update is they said they didn’t even know anything about it being sent to us. It’s very distressing as it is available to buy on their website so I do not see why they can’t send a part out to me. Having scalding hot showers is a serious issue and they are not taking it seriously. We are sick to death of phoning every day emailing them. Only for them to say they will call us back after looking into it. We have had no answers and no emails back. Our next step can only be small claims tribunal. Avoid this horrible company at all costs. AVOID THIS HORRIBLE COMPANY AT ALL COSTS.
5 months ago
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Wholesale Domestic Bathroom Superstore has a 1.19 average rating from 21 reviews

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