Linda Herrington
APPALLING - 1 star for turning up! I ordered and paid for my Wickes bathroom in April 2021, didn't get it installed till Dec 2021. I pointed out to the installer that the grouting on the tiles was not a finish that was acceptable (he obviously hasn't seen the Wickes video about how to grout tiles and use a grout shaper), I also pointed out that on the dark slate grey worktop where it had been cut and the edging applied, the join line was white and looked worn and shabby as though it had been there for years. By the end of the day the installer had reapplied the grout properly to the areas I had pointed out to him. However, when I went to the worktop the join line now looked dark grey, and when I rubbed my finger along it I was left with a grey mark on my finger. When asked what he'd done, the installer said he'd run a pencil along it! When I pointed out to him that this was not a long term solution, he said that it was because of the way the worktop looks when its cut. I complained to Wickes Customer Services and they would not come out to inspect the work so sent them photos and also a video of the underside of the worktop edge which looked as though it had been scraped, and I was concerned as to whether it would be affected by the moisture as next to the shower. Their response was that they could not get me another installer and that I should arrange for my own remedial fitter and they would cover the cost. In the meantime they sent me a 6' replacement worktop which has been cluttering up my dining room for a good 3 weeks. As I pointed out it is not my responsibility to remedy their installers bad work. It is their obligation to fix it It is now 30/03/2022 and I'm still waiting. Their after care customer service is appalling, they spout platitudes and are now not even responding to my emails, presumably on the basis that I will get fed up and stop complaining. Well they were wrong, I have only just begun.
2 years ago
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Wickes has a 1.5 average rating from 1,685 reviews

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