Linda Matthews
10:50 • Trustpilot I've recently had my onsuite done by Wickes. On the whole I'm pleased with the bathroom but not with the workmen. When I ordered the bathroom through Fareham branch with Emma I asked for a total with everything included. Emma pointed out that I would need to purchase the flooring and tiles nearer the time and that would be the EXTRA payout! Or so I thought. I had agreed with John a further £150 to rehang the door to open outwards, all good except all the hinge and door opener on the inside was left and not made good!!! I now have to get someone else in to do this as I'm nearly 69 and female and I haven't the ability to do it myself but for £150 you would think it would be done. I was also charged an extra £163 for finishing touch lol - I'm still waiting for electrical certificate for the cost of £95. I'll be going into Wickes today to speak to someone! Also John does Not reply to any of my messages. RUDE. I'll not use again. Fuming There was also a design fault as when the sink was installed I couldn't open the draws - the young lad said that he hadn't noticed but he must have done to fit the draws as they hit the rad on opening and were useless. They ended up having to move my radiator and saying they will bill Wickes otherwise they would have to remove the sink and draws and fit a smaller one. Hello. I’ve since been into Wickes to speak with Emma who has agreed that John should’ve have charged me for something he hadn’t done. But then she rang time to explain that the amount charged was for something else and that it was just a coincidence that it just happened to be the SAME price. At my time of life I don’t want or need any conflict so I’ve accepted that. But John charged £150 to rehang a door and NOTHING else. I’ll have to now get someone else in to finish the job. NOT HAPPY. DO NOT USE
1 year ago
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