Wickes are fine until you need to return something or have an issue that needs customer services attention and the order was not direct from their store. for this reason I strongly suggest not to use them for any large projects or orders. They use other suppliers to fore fill their orders if they don't have the stock on hand, I had a damaged radiator delivered, almost 2 weeks and multiple attempts to get customer services to take it back had failed. I eventually dragged it back to a local Wickes store who wouldn't refund me or take it back, claiming "its not from us its from one of our suppliers" I actually just left the radiator there after eventually being been told I would receive a refund later, hopefully I actually get it. The business model is not customer friendly for any goods they supply like this, you are basically at the mercy of what ever supplier they used to send you the product. I was considering getting a whole new bathroom with Wickes next year, imagine how difficult resolving an issue with a project like that would be if I can't even get a single radiator returned within 2 weeks. To rectify this bad customer service Wickes should adopt an approach similar to amazon, issue a refund to me straight away and sort the logistics of getting the radiator back to their supplier themselves. Until then all we can do is make people aware of the potential problems you may have using this company. PS the manager in the Wickes store I visited was friendly and tried his best to help me within his ability, but I'm still sat here waiting for this to be resolved.
2 months ago
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Wickes has a 1.5 average rating from 1,541 reviews

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