With an impending expedition to study and record bat species in Malaysia, I needed a reliable handheld heterodyne detector to provide main frequency confirmation for figures recorded on my main recorder device. Having ordered a suitable device via Wildlife & Countryside Services, chosen because of their clear experience and expertise, it became evident that the device wasn’t functioning as it should have. Having exchanged several emails with Martin (who always replied promptly) he contacted the manufacturer about the the issue on my behalf and organised a replacement device to be sent out to me. Organisations often state that their customer service is ‘the best’ but this sadly is often just so many baseless words. However, Martin was as good as his claim and I wouldn’t hesitate for a second in recommending Wildlife & Countryside Services. In fact I am already planning my next purchase with them. Thanks again Martin & Cheryl