I have recently purchased a set of wiper blades for my vehicle. Very prompt delivery which was well packaged. I inadvertently ordered the wrong size for the rear windscreen. Nick (proprietor) was most generous in exchanging the blade to one that was more expensive at no extra cost to myself even though it was my mistake. Hats off to him ,,,, first class customer service. He went the extra mile. Definite thumbs up ! Thank you very much indeed.