The booking process was simple to use, however at the end of the process the site froze so I came out of the site and found that the booking had infact been actioned and an email confirmation sent to me. On going back into the frozen site I was able to continue exiting the site, only to find that it booked my stay a second time. I immediately phoned the number given and was told that yes the booking had been made twice however no refund could be actioned until the operators supervisor had been contacted. 8 hours later and I am still waiting for confirmation that the second booking has been cancelled and my money refunded to my account. Let`s hope it happens soon.