So far I’ve really enjoyed using face theory, I used to work at lush and use their products I also used a lot of the ordinary which to be honest I think ill still use time to time but face theory has been able to fully replace my lush routine and to be honest I’m loving it even more than lush. Packaging is cute and I love that the shipping is carbon neutral. As for the products, first impression is all of the products are gentle, nothing feelings stripping or tight which some people may not like, I know my friends like the feeling of something getting to work but as for me my skin feels feel lite, moisturised and looks better than it has before. some of the products (not ones I’ve used) have ingredient I’m not too fond of hence why I didn’t purchase them but as for the products I’ve used they’ve been effective and I genuinely can’t complain. They’re reasonably priced and I would happily use again. I think other brands had products with kinder ingredient’s and its defiantly not the cheapest but id still say its value for money. Finally I messaged on instagram to query something and someone got back to me within two days which I like it means they're active on social media and you're actually able to engage with the company when you want to something the other companies lack.