Anonymous
Would give zero stars if I could... Hello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we’re having with YOUR product, that you’re refusing to help with… just to let your audience know… we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn’t damage the product. Yes that’s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow… not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the ‘new’ status here https://www.howdens.com/kitc.../kitchen-surfaces/worktops...) you’d expect there to be some manifesting faults that haven’t been picked up yet, but Howden’s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https://www.howdens.com/.../clh_asset.../ass_25357950.pdf. Now, clear epoxy is known for yellowing – check here https://www.quora.com/Is-it-possible-to-get-epoxy-resin..., here https://www.resinobsession.com/.../clear-resin-turning.../, and here https://www.artresin.com/.../41958017-why-do-some-brands..., oh and here https://support.promarinesupplies.com/.../360016081072... Now given this is a common issue with clear epoxy, you’d think that big companies such as yourselves would ‘think’ around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you? Anyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren’t the trade account holder – even though you were happy to take our card details for payment. Now I understand that your mantra is ‘Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect’, but I’m sure you can see the irony in this situation. Now before I wrap up my evaluation of your post sales customer service, I’d like to ask one final question… How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You ‘couldn’t see the staining in the original photo’s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn’t send some one from customer services to inspect the staining personally when you admittedly couldn’t make it out in the images? No photo description available. · Reply · 23m Claire Kelly-Arthurs Hello Howdens, Thank you for lack of willingness to help, I guess social media is the only way to draw attention to the issue we’re having with YOUR product, that you’re refusing to help with… just to let your audience know… we have spent thousands on a kitchen and some of the products you have supplied are subpar. The all singing all dancing compact laminate is great in theory, if the install kit that you sell didn’t damage the product. Yes that’s right folks, the resin supplied in the kit that you have to purchase on top of the worktop (and everything else) stains the work top yellow… not a good look at all. Now considering that the compact laminate worktop is a relatively new product (please check out the ‘new’ status here https://www.howdens.com/kitc.../kitchen-surfaces/worktops...) you’d expect there to be some manifesting faults that haven’t been picked up yet, but Howden’s customer service in spectacular style have placed the blame firmly on the installer because the worktop has been sanded????!!! Is it not standard practice to cut and sand the work top before installing? Otherwise, how on earth do we get it to custom fit the space as we all know, no one kitchen is like another. BTW before we go further, here are the install instructions you supply, epoxy and sanding paper included https://www.howdens.com/.../clh_asset.../ass_25357950.pdf. Now, clear epoxy is known for yellowing – check here https://www.quora.com/Is-it-possible-to-get-epoxy-resin..., here https://www.resinobsession.com/.../clear-resin-turning.../, and here https://www.artresin.com/.../41958017-why-do-some-brands..., oh and here https://support.promarinesupplies.com/.../360016081072... Now given this is a common issue with clear epoxy, you’d think that big companies such as yourselves would ‘think’ around this issue and supply coloured epoxy to blend in with the work top instead of creating a dirty seem? But then I suppose supplying generic clear resin for all colours of compact laminate is more cost effective for you? Anyways, what I find most abhorrent is the refusal to speak to us (the customers) because we aren’t the trade account holder – even though you were happy to take our card details for payment. Now I understand that your mantra is ‘Quality products need to be installed to a high standard, which is why we only sell to the trade to ensure everything is fitted professionally and exactly as you expect’, but I’m sure you can see the irony in this situation. Now before I wrap up my evaluation of your post sales customer service, I’d like to ask one final question… How on earth have you concluded that the worktop has been sanded (voiding warranty apparently) when 1. You ‘couldn’t see the staining in the original photo’s which prompted further photos being sent that included a blank sheet of white paper and 2. You didn’t send some one from customer services to inspect the staining personally when you admittedly couldn’t make it out in the images?
1 year ago
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Howdens has a 1.87 average rating from 150 reviews

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