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Anonymous
Beware, don't buy from them, very delayed delivery of poor quality plants and subsequent nonexistent customer service. Ordered £50 worth of plants at the end of March with the proviso that delivery may take longer than usual because of Covid. No plants and several unanswered emails l and calls ater, I tried to cancel my order at the beginning of July. No reply but I did receive part of the order a week later. 2 out of 3 of these plants have now died. It was only after raising a complaint with PayPal that I got them to agree to cancel and refund me. Again nothing happened until I threatened the next stage of the escalation process with PayPal. My refund was finally paid the day before it would have been too late to escalate it further. It felt like they were deliberately running down the clock with PayPal to avoid paying the refund - beware of this tactic. Would give them zero stars of it was possible to.
5 years ago
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Primrose has a 1.3 average rating from 651 reviews
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