Been ordering from shein getting on a year now, good quality clothing for price, delivery use to be within 10 days, but at present 3 weeks. Just had 4 bags delivered today. Any issues had, always got refunded as long as you upload pics. No trouble contacting customer service at all. Golden rule, measure yourself, read product reviews. I am size 14 tops, but always check measurements and I range from L to XL depending on style and cut, bottoms size 12/14 if elasticated, normally size 14, again depending on cut and style can range from L to XL on bottoms, shoes measure length of foot, girth of foot, normally size 4, but ranged from 3.5 to 4.5 depending on style. Also buy menswear for hubby he has been well happy. And he is really fussy.