Bad customer service as none of them seem to know how to actually solve anything, seem like they follow a list of 'set' questions. Had some returns waiting for collection outside my house for about 7weeks now and each time they contact me and assure me they will be collected by a certain date and they are never collected. Meanwhile i am probably paying for the items as well as interest. Now waiting for a call from a 'manager' Also waiting for a call from Resolution centre that was arranged for about 5 weeks ago Other than this i have had little issue with them in the past, probably covid!!!