July 2023: When I arrived at the airport, I had to find where the car hire company was. They have no office and they just dealt with you at the rear of the car park with no shade during a very hot summer in Marrakesh. At first, they presented a white Citroen car to me. They took a credit card advance payment. However, as I was about to sign the papers, they realised (apparently) the car insurance had run out. They later presented another car to me. Unfortunately, it was obvious this other car was in an extremely dirty state inside and out; it had numerous items of minor damage and a significant large dent to the driver's side. I was really shocked and disappointed to be presented with such a car, mainly because of the big damage. It was not what I had ordered online. I expected something similar, but this was far from similar. I asked if they had an alternative, but they said no, so take it or leave it. I was also extremely disappointed with the service and attitude of the staff. Driving in Morocco with a damaged car is not safe at all and it does bring attention to the Police and Gendarmes. Had I accepted the car in such a state, I would have been told to pull over by the traffic police numerous times during my holiday with my family in Morocco. To add insult to injury, when I came back to Britain, I struggled to get a refund from CarTrawler and took me months to finally settle this after complaining to the credit card company. Car Trawler are as bad so avoid them too. They're partners with easyjet.