This broker has been the worst I have ever used, I even expressed this to my Account Manager. Every time I attempt to take money out of my account, they either refuse to answer my emails or make up an excuse not to comply with my request. Because of how long this process has continued, I emailed them to let them know that I wanted to cancel my account and get my money back. And just as they previously did, I am not hearing back from them. I have followed up with emails, but I have received no response. Consequently, I went to M E R S E Y H I P.C O M for assistance, and they were able to retrieve my money and reimburse me when they meddled.