Used this company to deal with a simple sale of empty house to first time buyer. Found them bad at replying to e mails, and phone messages, and the member of staff appointed to me seem show total lack of interest in making sure that completion took place before the purchasers mortgage offer expired. When I asked to speak to their Manager told they were working from home, but told they did not take calls at home...To me that is not "Working", thats just at home....... Completion finally took place half an hour before the deadline for the expiry of the mortgage offer, but only after other parties involved contacted the Manager. I would never use this company again