Think 3 times before working with them. They represented me to buy my property in 2019 and I now have to change my house and decided to use the solicitor suggested by the estate agent. It turned out that there is a restriction on my property and buyers solicitor asked me to get a "confirmation from DC Law that they have presented me to purchase the house and an ID1 from approved by DC Law". They just say it is not their job and this has to be done by my "new" solicitor who is representing me to sell the property now but the buyers solicitor is insisting it has to be from DC Law. I offerred them to pay for their service, I "literally" been begging them to get the documents and the answer was always no. They don't even send me the confirmation that they have represented me even tho they have done it and I am totally stuck can't sell the property. Now I am trying to find if I can escalate this situation to an ombudsman to be able to sell my property. So be careful with who you are working with as you may need their assistance in future.