Bait and Switch, Do NOT Order.
We ordered a Liquor Gift basket and paid for a premium bourbon upgrade (Woodford Reserve Bourbon). When the item arrived they switched the alcohol to an entirely different type of alcohol and a much lower price point than we paid (Chivas Regal Scotch) Our friends we sent this to do not even drink Scotch. Hazelton’s did not email or call us to say they were out of our selection nor did they refund the difference we paid. Their only response was they could make substitutions as per their terms. This was underhanded as they also switched the wooden box and glasses we paid for. From our experience, they advertise a premium product and deliver a product you would never order. This completely ruined what was supposed to be a special gift for our dear friends.
1 year ago
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