My gift basket arrived on time & all contents were fine but it contained various fruits, one of them being a large mango; couldn't wait for it to ripen but that took 6 days. When I cut into it, it was bad - had been frozen maybe? Called customer service and I was told that because my complaint came after their 24 hour window when a issue needed to be reported, they would not compensate. Yet there was no documentation within to indicate that so how was I to be aware? Rep kept interrupting me and was not, as your site says: ALWAYS HAPPY TO HELP. Would not recommend this company at all, especially after reading some of the other reviews.