"As a further update, as of 7/23, I posted the link to these reviews on their page to warn others, after being ignored...within hours I received threats in my inbox in response to the links. Telling me they will get my pages taken down for threatening them. Threatening them with their own reviews. Run away!!!!
I originally wrote a review, and then was contacted and told they would resend product if I removed it. However, I didn't trust them so I emailed myself that review. So here it is again, plus the update:
Ordered in February. No delay was stated, I didn't order pre-order items. Waited and waited. Tried to contact them, they don't respond on any platform or email. Asked for a refund, no response. The only way I've gotten any response is by commenting on their social media about my issue. Then I am told they will get back to me and they never do. Rinse, lather, repeat. They are also just generally rude, and while they don't respond to messages they can make passive aggressive social media posts about people being upset.
Late April I received an email saying my package was shipped. But on the site it only states it as confirmed, and there is no tracking or confirmation other than their word. I waited over the 4 weeks it may take and then tried to contact them, with no response again. When I again comment on social media I am told they are sure they came along my package just today... Then no response. So my package is supposed to be shipped but they also are sure they have seen it? Hmm... I personally think they may have marked it shipped just to get me off their butts because I won't stay quiet. Just a bit fishy.
Here it is mid-june and still nothing. After throwing a fit on social media I finally received a message from customer service. They claim they have shipped my package but can provide no proof other than their text and email system, which is not a receipt and not a tracking system. They also claim my comments are tarnishing their good name by calling them out. No, not sending products and ignoring your customers is tarnishing it just fine.
At this point is it looking like I am not going to be receiving my products and am out $77.
Update: so we are now at the end of July. I was contacted when I wrote my review last month. After they rudely accused me of ordering something I didn't (which would have had a pre-order wait time), and literally being called disgusting for suggesting they were scamming people. I was told that if I removed this review, that they would "resend" my products.
They give me a tracking number, which until a few days ago wouldn't register at all. I was patient, I know these things aren't perfect. I message them asking about it several times, no response (they never respond through email, only Instagram and Facebook). As of today, still haven't responded, I've informed them this review would be going back up if it wasn't answered.
Well, today I looked and it stated they had tried to deliver it 7/17 and left a card. Hmm, no. I do a little snooping. I find I can put the tracking number in on the usps site and I get more info...it isn't even going to the correct state. And after an hour on the phone with usps, it's confirmed. They just gave me someone else's tracking number to scam me.
Run away from this company, and while you're at it tell your friends to make sure to stay away!"
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