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Linda
I wish I could put down no stars but that's not possible when you want to write a review. I bought some items on on line at home Depot and they canceled all my order but they charged my Visa. I talked to at home Depot in Burlington and the woman I was talking to was not very helpful and said that they did not charge the Visa so I asked her for the manager and I talked to the manager he did not know too much either but he was very nice about the situation and told me that I had to talk to the 1-800 number. I called the 1-800 number but was told by a machine that was going to take a long time so I text them instead. The person I text said the order had been canceled but my Visa was not charged. I know home Depot charged my Visa because Visa charge me for that amount and Visa told me I couldn't get a credit unless home Depot canceled the amount they put on my Visa so I'm back to square one. I called them once again and I was told that the order was canceled but my Visa was not charged again that was a lie I don't know why they cannot look at the computer which would tell them that my order was canceled and my Visa was charged. Once again I tried to use the texting of home Depot and I was told again that my Visa was not charged why won't anybody listen to me at home Depot. So once again I phone home Depot this time I stayed online on hold and finally got somebody to talk to and they said yes my Visa was charged and my order canceled and that they would reimburse my Visa five to seven business days with no apologies or anything I said can you not do it now and she said no you have to talk to somebody to a supervisor up and then she hung up on me. well now I have to wait 5 to 7 business days and I don't even know if I'm going to get my credit on my visa
4 years ago
Read The Home Depot Reviews
The Home Depot has a 1.6 average rating from 371 reviews