Ordered laminate. 2 pallets, 2 different kinds. Larger pallet was mfg's packing. Like a tank. Smaller pallet of 8 boxes was all damaged. Returned. Refund, reorder. Oh, we are sorry, but we can only get you 6 now. What?? If I need 8, what do I do with only 6? The store (2 hrs away from me) had 200. Couldn't they just ship from there? Nope. Order the 6 and hope I can get someone to p/u the other 2. The 6 arrive. 4 are damaged! And H. D. charged me freight each way. After fighting, I got a bit of a freight refund. They wouldn't do anything abut the hours I spent on hold or waiting for a call while being in the cue. They need more phone numbers that actually go somewhere and don't hide them so well. More real people and less tech. They also need to get a better delivery company than Day and Ross. How can it take over a week to get from Calgary to Regina? I've always had good luck with the local company that p/u from them. They are making it right. Hopefully D & R are paying them.