If I could give HD -10 I would and that would be generous. I placed an order for a portable A/C unit in JANUARY 2022. Over the next 1 1/2 months I was lied to until my 10th phone call. That was when they finally admitted my order had been lost. Do you understand? My a/c unit ordered in winter was lost! If I wanted to place another order I could, but I would have to go online and go through all the nonsense again - but I would have to wait until that particular unit was once again available. No accountability whatsoever. It's total misrepresentation to call themselves customer SERVICE because there is no service - at least not the kind you'd expect from a large company. You'll be tempted, but save yourself a lot of grief, DO NOT ORDER ANYTHING from these people. The questions below are ridiculous. They are presuming a delivery actually happened!