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Anonymous
Appliance order, delivery date was guaranteed at store. On evening prior to delivery date, received a call that merchandise was missed being put onto truck (what?), delayed delivery date by 4 days. On delivery day with time window 1-5PM, nobody called or came. Called 1-800 Home Depot delivery service number, was put on hold for two hours. Sales associate at Home Depot was refusing to help with tracking order. When pressed for explanation, the guy got into my face, ready to start a physical confrontation saying that "nobody tells me what to do". What a complete jerk. Spoke to the store manager about this, and he just brushed it aside saying he will deal with it later not in my presence (sure). Delivery finally called at 9 PM and said they're coming by. Received appliance at least, but will never shop at Home Depot for anything delivery related. Never had such problem with Costco, Leon's or the Brick.
3 years ago
Read The Home Depot Reviews
The Home Depot has a 1.6 average rating from 371 reviews