Home Depot customer service phone system is terrible. I waited one hour to speak to someone!! After waiting four months to receive a new range for our cottage, we were contacted by Samsung who confirmed that the range we ordered had been shipped to Canada Cartage , and should arrive ONE DAY later than the date designated for delivery on the Home Depot tracking site. After waiting one week after the promised date, and the range had still not been received I called Canada Cartage who said they did not even have our range! I called Home Depot again, waited one hour again and was told they did not know where it was or when it would be delivered. Samsung told me that Canada Cartage always has issues with receiving orders & not knowing if an item is at their warehouse. Items sit on trucks and are not processed for days. I was so frustrated that nobody could tell me where my range was that I cancelled my order. Then five days later, Canada Cartage phoned to say they could deliver the order I had cancelled a week earlier!! Nobody at Home Depot had even told them the order had been cancelled. Ridiculous and very disorganized system! So I called Leon's, and had a new range delivered in THREE DAYS! When I called Leon's an associate answered the phone immediately not after an hour like Home Depot! If you call ANY department in a Home Depot store NOBODY ever answers the phone. However, Leon's has excellent customer service. I will NEVER order anything online from Home Depot again. Canada Cartage is going to ruin Home Depots reputation!! Home Depot also needs to hire more people in customer service to deal with high volume of online orders. Nobody should have to wait ONE HOUR to get service.Senior Management needs to read the terrible reviews Home Depot is getting on the internet or they will lose a lot of business. Next time I want something for my home, I will be spending my money at Leons NOT Home Depot!