If I could give a 0 I would. We ordered a Saluspa online. The spa was delivered to our carport without a signature and upon set up within 24 hours, the pump was faulty (leaking from the bottom of the unit). Customer service agreed to the return and looked into replacing just the pump, how we could package it up to take it back and then put us through to another department to process the return. It was at this point that the return team said that this was non-return item (which it is) and the original agent that helped us didn't know what he was saying???? - we also said that the return policy CLEARLY states we were to inspect the items and sign the delivery receipt - there wasn't one! After being escalated to the DASHBOARD Team we were told the same thing. So we are out $800 for a spa that doesn't work. How is this ok?