I made an order on May 17. 2 six foot baseboard covers, 2 end caps, and 1 connector. simple. When it was confirmed by email, the order was wrong. I called and corrected it (or so I was told.) 2 of the small items were delivered to my house but I was told the others had to be delivered to the store (odd, but ok.) It's now June 11 and I am still waiting despite getting emails several weeks ago that the items are at the store. When I went to pick them up I was told they were there but not yet ready for pickup. Irritating. WHen I called several days later I was told they weren't there and no one would say why or what happened. The manager said she would call "dot com" to straighten it out and call me back. No call back. I got several emails this week saying 2 of the remaining 3 items were ready for pickup but not the third. I had until Thurs. to pick up. I called to extend this until all the items were in the store. Again, I was told they weren't there. Then I was told one of the items that the email said was NOT ready WAS there but not one of the others. Who IS on first...? This person said the manager (same manager) would call me back by 3:00 today. It's now 6pm and I called to speak to her. I was told, when she heard my name, that she was on the phone with "dot com." Sound familiar? Also that I would get a call by 6:15... All I want are the stupid baseboard covers. I would cancel the order but I have 2 of the 5 pieces. This would be funny except it isn't. A monumental waste of my time and, I have to guess, the manager's time as well. It ain't rocket science as the saying goes. If I could give a zero I would. The local store in question is Saratoga Springs, NY which I used to like. Talk about how to lose a customer.