You would think that a simple request such as correcting a delivery address would be easy to process. This has been nothing but hell. I spoke with four different people today trying to get a delivery address corrected. Let me preface this by saying that this started because I incorrectly typed my billing address for my account so that when I placed the order that's the address that they used. I get it. But when I was told that they couldn't make a delivery for one of the orders, I then provided the correct delivery address and even updated my profile to the same. Still I cannot get anybody at Home Depot to understand that I need the delivery address changed so that I get the things that I purchased. I was then finally able to get a hold of someone who provided me a link direct to the shipper. But then after following their steps, I get a notification that I can't update the delivery address that I need to contact the seller. So what's going to happen is we're going to keep going around in a circle and I'm never going to get the things that I paid for all because I can't get someone to understand how to make a simple correction to a delivery address. It should never be this difficult.
1 year ago
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