Just a horrendous experience ordering online. First, don't for a second believe the "in stock" or expected delivery date. They frequently don't have any control over either of those things. In my case, the tool I ordered from them, because they said it was in stock and would be delivered several days before my other usual supplier, was not in stock - it was coming from a vendor - and it was not going to be delivered by the date stated on the site, but several days later - after the job I needed it for, and even after my other supplier guaranteed I would receive it. Customer service, what a joke. Several hours in online chat and then on the phone with an "expeditor agent" - who told me the tool would not even be shipped for a couple of weeks, and then told me that the order would be cancelled as I then requested. They would not even have the tool shipped overnight to make up for all the inconvenience - they said they don't do that. When an issue arises in my plumbing business, I do whatever I can - within reason of course - to make the situation right. HD made no effort whatsover. After all that, the very next day, my order tracking showed that the tool was being shipped and would be delivered, not several weeks later (as the supposed supervisor said), but by the (still late) date the first customer rep told me. So, not weeks later, order not cancelled, and order still late - and absolutely no customer service to speak of.