I have never had such an experience - I would not recommend using Home Depot on Line. Placed an order that was supposed to be delivered on the 14th Called them on the 12th to confirm as we had people lined up to help install. I was told yes you will have it on the 14th - I said oh good delivered on a holiday- I was then told the 15, called 15th said the 16th, called 16 said 17, called 17 said 18th called 18th and now being told not sure when I will get it. It has been sitting in Moncton Since the 9th and now in Saint John for the past 2 days 40 min from my house. Called home Depot to Cancel and give me a refund, was told we have to wait for Day & Ross to approve it? Home Depot took my money why does Day & Ross need to approve it. Very Very poor customer service would recommend Home Depot to get a new carrier one that is reliable................Good Luck to anyone who orders on line