We ordered a toilet from their website January 30th. It arrived this afternoon. It was smashed up in the box. The FedEx driver could hear the porcelain pieces rattle around as he dropped it at our door. He then quickly drove away. I called customer service and they said it may take up to a week before they would pick it up and at least 3 weeks before we are going to get a credit. This is horrible service. Now I have to drive it back to the store and will take an hour and twenty minutes to return this damaged toilet. The gas alone is costing me $60.00 plus my valuable time. Why should I pay. To make matters worse the customer service rep barley spoke English and could not understand him at all. You need to pack your product better and make sure your couriers take better care of your product. I will only shop at Home Hardware moving forward.