I placed a delivery order for 2 products to be delivered from the store 3 km from my home. Normally I would go to the store and get them, but my car is out of service. I placed the order, and it said it would be delivered the next day. And then the next day it said it would be delivered the following day. This has been going on for 6 days. These are items I need so I contacted customer service to cancel the delivery and I would take a taxi to the store to get the items. They said I can't cancel the order because it is "in transit". The store is 3 km away and they are now saying it is going to be at least another 3 days before the items are delivered so how can they be in transit? I also find it interesting that they are saying the items are in transit and will be delivered in 3 days because I asked where my order is and they said they don’t know they can’t find it or any information on the order. Essentially, I paid them for the products and they are telling me they don't know where they are or when, or if, they will ever be delivered. They said I'm free to go buy them at a store and if the delivery arrives return it to a store. This is entirely their bad service and bad communication, why should I be paying for and taking taxi's all over the city to try and fix it! I have always been a customer of Home Depot Canada but will definitely be looking to shop at Rona and Home Hardware in the future.