I purchased a patio door online on April 20th, order number 237946482. According to the Home Depot website, the door was shipped on April 29th and was supposed to arrive on May 2nd, which never happened. We contacted Home Depot repeatedly by phone but never received a solution to our problem. Days later, on May 14th, we received a call from the carrier Day & Ross in order to schedule an appointment for the door's delivery. We agreed that it would be on May 16th. For this purpose, someone would have to be at the house to sign for it. I then had to take time off work. The door never arrived. We called Home Depot, but that didn't help, so we went directly to the nearest warehouse for assistance. We spoke with the supervisor, Heather Anna Townsend, who was very kind and willing to help us. The next day, she called us and said she had done her best to resolve our problem but didn't have much authority since the purchase was made online. On May 23rd, Day & Ross contacted us to schedule another appointment for May 26th, which meant another day off work, and the door didn't arrive. Another visit to the warehouse. Another supervisor (Mike), etc. On May 27th, I called Day & Ross, and to my surprise, someone answered. I asked the usual questions. They told me that I would receive the door that day before 5 p.m. The truck driver arrived at 4:30 p.m., and my wife was home to receive it and sign for it, but the driver wasn't able to get the door out. I arrived home shortly after, and the driver was waiting for someone to show up. I had to help him remove the door, and then, along with my wife, daughter, and the driver, we dragged it to the garage entrance. Yes, the door finally arrived, but this experience marked a turning point for the positive opinion we had of Home Depot and its ineffective approach to solving these problems. I did business with Home Depot, not with the door manufacturer or the shipping company. That's why Home Depot must take full responsibility for everything that happened and correct the logistics failures of these intermediaries, which are becoming a disgrace to its reputation.