The extremely poor service and warranty fulfillment regarding my AC unit, purchased from Home Depot **two years ago** with a **10-year warranty** and a **2-year repair warranty**. The unit has developed a **condenser coil problem**, leaving my family—including my **three school-going children**—suffering in unbearable heat during their **final exams, school graduations, and critical end-of-year activities**. Additionally, my **tenants** are also enduring this unacceptable situation. Despite multiple contacts with Home Depot and their contractors, the response has been **unreasonably slow**—taking **24 to 48 hours just to acknowledge the issue**, followed by prolonged delays for **diagnosis, part ordering, and repairs**. Each step extends our suffering, with no sense of urgency or regard for our health and comfort. My children have already experienced **heat strokes**, and the stress of this situation is affecting their academic performance and well-being. ### **Key Issues:** 1. **Failure to Honor Warranty:** The AC was supposed to be covered under warranty, yet the repair process is needlessly prolonged. 2. **Unacceptable Delays:** Each step (diagnosis, part ordering, repair) takes days, leaving us without cooling in extreme heat. 3. **Health & Safety Risk:** Young children and tenants are suffering—this negligence is unacceptable. 4. **Poor Contractor Coordination:** Home Depot’s service providers lack urgency and professionalism. ### **Demands:** - **Immediate repair or replacement** of the AC unit under warranty. - **Compensation** for the distress, health risks, and potential medical expenses. - **Expedited service**—no more delays under the guise of "standard procedure." - **A formal apology** for the negligence and lack of customer care. This situation is **unacceptable** for a company like Home Depot, which prides itself on customer service. If this is not resolved **immediately**, I will escalate this matter to **corporate offices, consumer protection agencies, and online review platforms** to warn others about your warranty failures. I expect a **response within 24 hours** with a concrete resolution plan.