Jacket is lovely but took a long time to arrive, I was messed around by courier company APC. Told delivery time then after time slot tracking disappeared and it was put to the next day. This happened 3 times. So I wasted so much time waiting in for the jacket to arrive. I emailed JRS to advise and had nothing back from JRS. Then parcel finally arrived 90 minutes after the latest time slot 5 days after original delivery day. Still nothing from jrs so would recommend jacket but the high customer service was definitely missing as didn’t seem to get any service at all and would not order from them again if they use APC for the delivery. Company contacted me after I received the jacket and were very apologetic. They are reviewing their courier options so hope things improve in the future as my hubby has said it’s one of the best winter jackets he’s ever worn and he’s been lovely and warm even with this bad weather we’ve had