crazy science is the best club! the kids are happy. love science and the activities and finally love science!!! It's nice to see new science projects every other week. i don't know how to do it and but everyone really enjoys it. no complaints on the clubs side. admin / back office a bit delayed and give 72 hour standard responses. when you register your child they give you the club leaders direct number which i found it better to just to contact the club leader directly if i am delayed or if someone else is collecting my child. its an interesting (and helpful to working parents) business model. but logistically it is probably a bit hard to justify on the backend for just one hour clubs or random holiday clubs a few times a year. I can't see how any of the office staff can work full time just to organise clubs i guess they have millions of parents and schools signed up and probably only one staff member on admin. I doubt that the admin can possibly be full time unless they work for free lol. not sure how to fix that, unless they offer more services to schools during the day to they can employ full time admin staff? Maybe they should branch into recruitment or online tuition? anyway I give it 5 stars for the clubs themselves. my little ones love the clubs and I communicate with the club leader just fine, shes really nice. Plus we see the club leader after the session and can ask questions. They can't wait to go back every week. good lesson plans, very very fun qualified and friendly club leaders. way better then the standard clubs, this is proper enriching. Also I love the password system. When you collect your child you have to give a password. Safe and peace of mind. Just make sure the other parents dont hear it!