Had doors fitted back in Oct 2020 and now having problems with the doors. I have been in touch with them by email ( the only way they MIGHT reply as they are still blaming Covid for the lack of staff to deal with customers ) and have had 1 reply to fill a form in, which has been done and sent back ( nearly a week now) and they have still not come back to me to rectify/book in a visit for the faulty doors . You cannot get threw to them by phone as the lines are not manned. When the initial order was placed it was in the midst of the pandemic and was probably the worst time to place a order but they did at that point make sure that the order went threw ok so as to not lose a sale but now they are taking forever to answer back. This is very bad customer service for a client who has paid good money to have a product with a 10 year warranty and peace of mind and is now having to chase them up on a daily basis ( by email ) and get no reply , not even a courteous "sorry we are busy and will get back to you as soon as we can". Very unsatisfied