Signed up a year ago online. Made sure I wasn't paying for their modem or antivirus. Got charged for both on the 1st bill, called their pay number for them to remove them. It took them 2 weeks to set me up. By next April they raised my payments, just because they can A month ago they sent an email saying my invoice was going to double. Called to cancel their services (you need to give a month notice). They offer me a new tariff (more expensive than the one I had and worse than new customer's) but as was going on holidays thought it would be less hassle than setting a new line. I accepted thinking it'd start when my current contract expired. Come back from holidays and I have no line, call them to report, they say a technician will look at it in 5 days. Today is the 5th day, still not internet. I've been charged over their initial offer. I call them to find out when I am going to get my service up, they said "we have up to 8 WEEKS TO PROVIDE SERVICE". They do not have technician to fix their issues. Try to cancel my contract but they've requested a whole year payment since their contracts overlap. I will be LEAVING AT THE END MY CONTRACT. I would NOT RECOMMEND, they are not cheaper than others and they have not technical support.