Absolute waste of time. Wrote a car off (not my fault), called to let them know about the accident, asked about the courtesy car which I had on my policy to be told its “subject to availability”. So I pay for it but whether or not I get one - remains a lottery. And they never provided one. In fact the other party’s insurance (eSure) called and offered me a hire car paid for!!! They then offered a joke of a settlement amount for a car which I disputed and 2 weeks later they increased the value and raised the payment (22nd of March) and I was told money will be sent within 14 days. Well it is now 23rd of April and for the last 3 weeks all I have been told was “banking issues”. Let’s not be silly with banking issues for 3+ weeks. Basically avoid like plague, they will take your money in a blink of an eye - but try and get a service you pay for out of them - your chances are slim to none. AVOID!