I organised a delivery for a butchers block. They were excellent in organising collection, however, the good news stops there. I work 7 days a week and my only off day is a 'Monday'. I clearly advised i would not be home to sign for the item however my partner was home. The courier came and dropped the item off. The wheels on my butchers block were BROKEN and the surface is completely slanted now. The wheels were PERFECT working condition when it left the collection point and the surface was level. The only explanation was there was no care taken when moving the butchers block. The item was wrapped neatly for protection. However for ease the wheels were left as is so it could be wheeled in and out of the loading van etc. When the item was dropped off. The courier who dropped the item off said ‘he didn’t load the item’. No responsibility taken here. My partner ‘signed’ for the item and when I say signed. The courier checked all the boxes and gave my partner the consignment note and that was that. I came home after a long 7 day week and finally on my ‘off’ day inspected the item and to my horror it was a shambles. Broken wheels (because of carelessness) which resulted in a slanted surface. I finally contacted (not so) xpertdelivery when I first had a chance a few days later and they refused to take any responsibility. If only I had a cushy 9-5 job where I have plenty of spare time to take this issue up with them. Don’t use this company. They won’t reimburse you, assist you or take any responsibility if they break your precious items. Terrible.
3 years ago
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XPERT Delivery has a 4.72 average rating from 1,096 reviews
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