Susan Davis
I am so impressed with this company. We ordered a bench for our garden. The price was excellent, half the original price with the same bench for sale on other sites for £15 and £20 more than the XS-Stock site. The delivery was very prompt and it arrived well within the estimated delivery window. The bench was very well packaged and was delivered by the courier with great care. The bench was of excellent quality and was exactly as advertised. A tiny end clip was missing from one of the parts but we were not worried because we were sure we could find a substitute but when I contacted the company to check if the missing clip was available to get as a spare part, their Customer Service stepped in and to say the Customer Service is good would be an understatement, it was excellent. I had a prompt reply apologising and asking for details of the part so that they could pass it on to the Warehouse team. When I sent the details I had an immediate response and was told it had been passed on to the Warehouse Team to locate the part and despatch it to us. I then received a prompt follow up to say the part had been found and was being despatched. The same day I received an email from Royal Mail to say they had our parcel and naming the delivery date. All this was achieved despite Covid restrictions, ie Customer Service Teams working from home and just a skeleton team working at the Warehouse. I will certainly be recommending this company to all my family and friends. Huge thanks to Vicki Kerr from the Customer Service Team who co-ordinated all of this. Such excellent service and on top of all that we are so pleased with the bench which is looking lovely in our garden.
4 months ago
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